When a technology problem arises in technology production, whether it’s requirements, design, or coding, everyone on the team needs to fix it as soon as possible. It is important for a company to develop strategies for identifying, monitoring and correcting errors and problems. Established protocols keep team members on the same page and identify trends and problems early on before they become major obstacles.

Estimated reading time: 6th protocol

Here are a few ways to track and solve technology problems in your company.

1. Begin the development process

If you have quality assurance issues, the first thing to do is look at your production process. How high will the product be? How many features do you want to include in each new version? Do all of these functions need to be included in the product now? In certain cases the answer is “no”. Use tests to get a good picture of what is needed, then focus solely on those features and add more over time.

2. Use Kanban boards

Use Kanban boards to track successful development projects and technology issues. They are simple, reliable, and allow easy tracking of errors and responsibilities. Project tracking and ticketing systems like Jira or OTRS are crucial for growth. It is important to track issues and have a mechanism in place to ensure that concerns and bugs are addressed. Anything related to reporting is beneficial in the long run. Software to track examples of sales dashboards will also be helpful.

3. Track bugs in a central database

It is important to keep an eye on errors in a central database with workflow and the ability to delegate errors to the appropriate people. Let the person who reported the bug be the person closing it and making sure the intent is met. Errors can also be marked as “long-term”, e.g. B. when a change to the architecture is required, or as a warning that the work must be completed within a certain period of time.

4. Add defects to the backlog of the product

By adding bugs that overcome the dispatchable increment to the product backlog, they are shown to the production team. We also recommend moving them to the top of the backlog if bugs are ever fixed. This creates a negative feedback loop: if the development team makes a lot of mistakes, it slows down before figuring out what is causing the bad output.

5. Get contextual information about errors and crashes

Errors are usually not corrected until a more thorough investigation has been carried out. Gathering contextual knowledge and grouping based on the same root causes is the first step in tracking and solving problems. Important information can easily be called up with the help of crash reporting software.

6. Invest in AI and robotic process automation

In the long term, the development and constant updating of the algorithms for monitoring the causes of errors would pay off. Various artificial intelligence resources are available to monitor all errors, such as: B. ServiceNow. The main point here, however, is to spend time analyzing the root causes of these errors and programming the software to fix and avoid future problems.

7. Use project management software

With project management software, everything is stored in a project management system that links team members and tasks to specific problems so that each individual can be held accountable for specific problems. This also informs you of what has been completed and what also needs to be considered. Another team member can help if necessary.

8. Employ employees with quality assurance

Every project you develop requires a dedicated quality assurance team. Although it is more expensive upfront, you will find that in the long run getting someone to test the product and code base 24/7 is more effective than taking your product offline and losing significant revenue when you run into new bugs remedy.

9. Move to the left to improve resilience

Because of the software-defined infrastructure, even the company’s IT infrastructure now has bugs – bugs that would have resulted in delays, outages and security threats if not detected. Automatic, early failsafe tests are a quick and painless way to monitor misconfigurations in real time before they pose a resilience risk.

10. Use the bug tracking software

With bug tracking software, teams can track technology issues such as bugs and issues in one central location. Bug tracking software such as Backlog helps the entire team monitor bugs and issues, delegate tasks, track progress, and more. This type of bug tracking software is especially useful in enabling remote tech teams to collaborate from anywhere.

11. Have someone check the code

To test the code for bugs and problems, you need a new pair of eyes. No matter how smart you are, you will inadvertently miss errors in your code. It would be helpful if you could use the bug reporting plugins for everything else. Plugins are available in almost every language. If you want to go a step further, you can set up a bug bounty program to encourage bounty hunters to kill bugs.

12. Close the circle

Put a system in place to ensure that any issues are resolved by reviewing the current project’s loop and closing it. This can be fully or partially automated. If the loop is not closed within a certain amount of time, it is referred to a supervisor and the cycle is repeated until the loop is closed.

13. Put together a full-fledged team effort

It is important that problem solving is a team effort and that each department keeps track of anything that does not meet consumer standards. It takes a long time to make a product intuitive and simple, and the days when a QA team is responsible for looking for every bug are long gone. By praising and highlighting examples of cross-team collaboration, you create a constructive feedback loop.

14. Use sensors and machine learning to your advantage

Business owners can incorporate sensors and machine learning into devices and solutions to determine when they are not working properly in real time. After analyzing the data and analytics obtained at these points, they can calculate their average lifecycles and predict when service would be needed, avoiding downtime and customer dissatisfaction.

15. Competition for the root of the problem

Knowing the main causes of mistakes can help you avoid them in the future. By incentivizing bug-free code completion, development teams can turn the bug tracking process into a game that customer service teams can benefit from. However, technology leaders must weigh these rewards against those who encourage developers to take reasonable risks to motivate them to innovate.

Courtesy Jeff Iasovski / Wikimedia (CC BY-SA 3.0).

What do you think of these tips for tracking technology issues in your business? Did you find any of them helpful? Let us know on Twitter or MeWe.

Last updated on May 8, 2021.

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